How to Order

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Most orders are shipped via UPS and USPS Ground Advantage whenever possible. We do not ship via FEDEX.
Shipping charges are prepaid and added to your invoice.

INTERNATIONAL SHIPPING - We do not ship to countries other than the USA & Canada. If you wish to order products and would like to ship them to other countries, please procure your own international carrier like UPS or DHL and they may pick up from our facility at the following address: ELGIN DIVISION, 1002 EAST THIRD STREET, SANDWICH, ILLINOIS 60548.

NOTE: If you would like to use your own UPS account number, please supply that account number and address for which that account is associated. That way you will be charged by UPS; Elgin will not prepay & add shipping to your order.

Truck Shipments - We generally use 300 lbs. as the cut off point for using UPS. Orders that are over 300 lbs. will likely ship via motor freight. 

It is your responsibility to arrange for your own receiving, unpacking, placement of merchandise and removal/disposal of product packaging. You may, however, request for one or all of the following special services for an additional fee:

• 24 Hour Advance Notice
• Inside Delivery - where the trucker brings your merchandise within the first set of doors
• Lift Gate Service - if your facility does not have a loading dock

Please call Elgin Division at 1-800-279-3762 for shipping quotes and estimated lead times.

Customers are responsible for any shipping redirect fees.

Damaged Goods - Damaged or short shipments must be reported within 48 hours of receiving the order.
Inspect all cartons for damage immediately upon receiving. If shipment arrives damaged or if the box appears damaged, please do the following:

• Note damage on the delivery bill and have the driver sign it, acknowledging the damage.
• Contact our Customer Service within 48 hours of receiving shipment at 1-800-279-3762 to start processing an insurance claim. An order will be entered at that time to replace the merchandise.
• Save the container and merchandise for inspection.